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Retention Management and Customer Relationship Management Programs

 

 

New Start Verifications

· Can be set up on a hourly or per contact basis @ .90 per contact

· Results of calling files are returned per your desired requirements for follow-up

· Can include a post card sent to subscribers not reached by phone

Friendly Reminder Calls

· Can be done as hourly, commission or .90 per contact

· We can provide scripts or use yours

· These can be made at any time during your retention timeline

· Can include a postcard or letter to subscribers not reached by phone

Follow up- Second calls

· These calls would be made as follow up to the first call in order to avoid interruption of delivery on an hourly, commission or per contact basis.

· Again, can be made at any point during your retention timeline

· Can include a postcard or letter to subscribers not reached by phone

“We Want You Back” restart efforts

· Can be set up as hourly or on a cost per order basis

· Can include collection of past due amounts

· Suggested timeline is within 30 days of the stopped subscription

· Can include a postcard or letter to subscribers not reached by phone.

Post Stop Collection efforts

· Again, includes an attempt to restart

· Can be done hourly, commission or per contact

· The tone of the call is solve the problem and regain the customer as a valued subscriber

· This can set up with phone calls and/ or direct mail collections with us as a representative of the newspaper to strengthen the collection efforts

Other Program options

· Email reminders to customers with email addresses in-house. This also include an email append effort during set-up

· Billing Design and fulfillment

· Retention and CRM consulting to set up programs or reinforce current programs

Impact Sales Solutions, Inc.