Retention Management and Customer Relationship Management Programs

 

 

New Start Verifications

· Can be set up on a hourly or per contact basis.

· Results of calling files are returned per your desired requirements for follow-up.

Friendly Reminder Calls

· Can be done as hourly, commission or per contact basis.

· We can provide scripts or use yours.

· These can be made at any time during your retention timeline.

Follow up- Second calls

· These calls would be made as follow up to the first call in order to avoid interruption of delivery on an hourly, commission or per contact basis.

· Again, can be made at any point during your retention timeline.

“We Want You Back” restart efforts

· Can be set up as hourly or on a cost per order basis.

· Can include collection of past due amounts.

· Suggested timeline is within 30 days of the stopped subscription.

Post Stop Collection efforts

· Again, includes an attempt to restart.

· Can be done hourly, commission or per contact.

· The tone of the call is solve the problem and regain the customer as a valued subscriber.

 

   Your Full Service Partner™